Fosshati Platform Terms and Conditions for Wallet and School Canteen Services
Last Updated: 17 August 2026
IMPORTANT NOTICE – PLEASE READ CAREFULLY
This Agreement constitutes a binding electronic contract between Abdulaziz bin Hamad Al-Subait Limited Liability Company, a company registered in accordance with the laws of the Kingdom of Saudi Arabia, holding Unified National Number (7025168076) and Commercial Registration No. (1010766779), and the owner and operator of the Fosshati Platform, hereinafter referred to as the “Company” and each person who creates an Account, accesses the Platform, or uses any of its Services, hereinafter referred to as the “User”
This Agreement governs the use of the Platform and the Services associated therewith, including linking a Parent or Legal Guardian’s Account to Student Accounts, managing the Electronic Balance, topping up the balance, setting spending limits, using School Payment Methods, purchasing products and services from the school canteen, and any other Services made available by the Company.
By creating or activating an Account, using the Platform, or electronically accepting this Agreement, the User acknowledges that they have read and understood its provisions and agrees to be bound by this Agreement, the Privacy Policy, and any other policies applicable to the Services. If the User does not agree to any provision of this Agreement, the User must not create an Account or use the Platform.
Article 1: Definitions and Scope of the Agreement
For the purposes of this Agreement, the following words and expressions shall have the meanings assigned to them below, unless the context otherwise requires:
Platform or Application: The Fosshati Platform, including its mobile applications, website, dashboards, and any electronic systems associated therewith.
Company: Abdulaziz bin Hamad Al-Subait Limited Liability Company, in its capacity as the owner and operator of the Fosshati Platform and the related Services.
Services: The digital services provided by the Company through the Fosshati Platform to enable Schools, Students, and Parents or Legal Guardians to use electronic school canteen services, including managing the balance allocated for purchases, making purchases and payments, and monitoring transactions associated with the school canteen.
User: Any natural or legal person that uses the Platform, including a Parent or Legal Guardian, Student, School, Canteen Operator, or any other user authorized by the Company to use the Platform.
Parent or Legal Guardian: The person who creates or manages the Account, tops up the balance, determines the Student’s spending limits, or otherwise lawfully represents the Student.
Student: The beneficiary of the Services whose Account is linked to the Account of a Parent or Legal Guardian and who uses the available balance or a School Payment Method.
School: The educational institution at which the Platform’s Services are activated pursuant to an agreement entered into between it and the Company.
Canteen or Canteen Operator: The natural or legal person responsible for operating the point of sale within the School, displaying products, preparing orders, and delivering them.
Store: The electronic storefront through which the Canteen or School displays products or services available for purchase.
Payment Service Provider: The bank, payment company, or other entity through which payment transactions, balance top-ups, or transaction processing are carried out.
Account: The electronic account created for the purpose of accessing and using the Platform’s Services.
Electronic Balance: The value displayed in the User’s Account and available for the purchase of products or services in accordance with the applicable terms and controls.
Wallet: The electronic interface through which the User may view and manage the Electronic Balance, transactions, and applicable usage limits. The Wallet does not, in and of itself, constitute a bank account, savings product, or investment product.
School Payment Method: A card, wristband, Quick Response (QR) code, or any other electronic method approved by the Company for carrying out purchase transactions.
Transaction: Any top-up, purchase, debit, refund, settlement, or cancellation carried out through the Platform.
Pre-Order: An order placed electronically before the specified time for preparation or collection of the relevant product.
Same-Day Product: A perishable product prepared for consumption or collection on the specified day and which is not suitable for delivery on a subsequent day.
Personal Data: Any data that may directly or indirectly lead to the identification of an individual, in accordance with applicable laws and regulations.
These Terms and Conditions apply to the electronic school canteen Services provided through the Platform and to the services directly associated with their operation.
The Privacy Policy, Fees and Refund Policy, Acceptable Use Policy, and any additional terms or policies presented to the User before accessing or obtaining a particular Service shall form an integral part of these Terms and Conditions and shall supplement their provisions.
Any provisions applicable to a specific category of Users shall apply solely to the relevant category.
Article 2: Eligibility, Account Creation and Linking Students
The User must have the legal capacity required to create an Account and accept these Terms and Conditions. Where the beneficiary of the Services is a minor Student, the Account must be created and managed by the Parent or Legal Guardian or another person legally authorized to represent the Student. The Parent or Legal Guardian shall be responsible for the accuracy of the Student’s information, linking the Student to the relevant Account, and supervising the Student’s use of the Services and the School Payment Method.
The User shall provide true, accurate, complete, and up-to-date information. The Company may request additional information or documentation to verify the User’s identity, capacity, or relationship with the Student. A Parent or Legal Guardian may link their Account to more than one Student for whom they are responsible. A User may also hold more than one role within the Platform, provided that the permissions, functions, and Transactions associated with each role are maintained separately.
A User may not create an Account in the name of another person or provide false, fraudulent, or misleading information. The Company may refuse registration, suspend an Account, or require the completion of additional verification procedures where the information provided is inaccurate or incomplete, where the Company is unable to verify the User’s eligibility, capacity, or status, or where the Account is being used in violation of applicable laws and regulations or these Terms and Conditions.
Article 3: Account Security and School Payment Method
The User shall be responsible for maintaining the confidentiality of the username, password, verification codes, and any other means of access, and shall not share them or allow any unauthorized person to use the Account. Transactions carried out through the Account or the payment method linked to it shall be deemed to have been initiated by the User, unless it is proven that unauthorized use occurred and was reported in accordance with these Terms and Conditions.
The User shall immediately notify the Company in the event of loss of the mobile phone or login credentials, suspected compromise of the Account, discovery of a Transaction not initiated by the User, or loss, theft, or damage of the School Payment Method. The Company may temporarily suspend the Account or the School Payment Method where there is a suspected security breach, fraud, or unauthorized use.
The User shall be responsible for Transactions carried out before notifying the Company or disabling the School Payment Method, unless the Transaction resulted from an error by the Company or the Payment Service Provider, or unless otherwise provided by applicable laws and regulations. Disabling the School Payment Method shall not cancel Transactions completed before it was disabled.
Article 4: Nature of the Company’s Role and Relationship Between the Parties
The Company provides the technical infrastructure that connects the Parent or Legal Guardian, the Student, the School, the Canteen, and the Payment Service Provider, and enables products to be displayed and ordered, payments to be made, and Transactions to be tracked.
Unless expressly stated otherwise, the Company is not the seller or supplier of the products offered through the Canteen, and the transaction for the purchase of a product is entered into between the User and the Canteen or the School operating the relevant Store. The Canteen or the School, as applicable, shall be responsible for the products, their prices, descriptions, quality, safety, availability, preparation, and delivery.
The display of the Canteen or any products on the Platform does not mean that the Company guarantees the quality, suitability, or availability of such products. The Company’s obligations are limited to the technical Services that it provides directly, while retaining the right to monitor Transactions and orders to the extent necessary for operation, technical support, fraud prevention, and verification of compliance with these Terms and Conditions.
Article 5: Balance, Top-Ups and Spending Management
The Parent or Legal Guardian may top up the balance using the approved payment methods, and payment and processing transactions shall be carried out through the Payment Service Provider according to the Service used. The User shall verify the top-up amount and Transaction details before confirming the Transaction, and a top-up shall not be deemed completed until it has been confirmed and the relevant amount has been credited to the balance.
Certain top-up Transactions may be delayed due to technical failures, verification procedures, or reasons relating to the Payment Service Provider. If the top-up amount is debited without being credited to the balance, the User may submit a dispute in accordance with the procedures set out in these Terms and Conditions.
A top-up Transaction shall be final once it has been completed and the relevant amount has been credited to the Wallet, and may not be cancelled or reversed merely because the User has changed their mind, without prejudice to the User’s right to submit a dispute or request a refund in the event of a technical error, duplicate debit, debit of the amount without it being credited to the balance, or in any other case required under applicable laws and regulations.
The Company shall maintain an electronic record of top-ups, debits, purchases, refunds, and settlements carried out through the Platform, and the User may review available Transactions through the Account transaction history.
The Electronic Balance shall not accrue any profit, interest, or financial return, and may not be withdrawn in cash, transferred between Users, or transferred to any other account. It may not be used outside the Platform or for any purpose other than purchasing approved products and services within participating Schools, unless the Company expressly makes another service available in accordance with applicable laws and regulations.
The Parent or Legal Guardian may set daily, weekly, or monthly spending limits for each Student and may specify products or categories that the Student is permitted or not permitted to purchase, where such features are available. No Transaction may be carried out if it exceeds the available balance or the applicable spending limit, and any unused portion of the spending allowance may remain in the balance for future use.
Article 6: Purchases and Pre-Orders
The value of the product shall be deducted from the balance upon confirmation of the purchase Transaction, and the Transaction shall appear in the Account transaction history. The Parent or Legal Guardian shall review the transaction history periodically, and the Canteen shall update product prices and availability status and shall not charge any additional amounts that were not disclosed before the purchase.
If the product cannot be provided after its value has been deducted, the Canteen shall cancel the order, and the amount shall be refunded to the balance or to the original payment method in accordance with the applicable mechanism.
If the Canteen has prepared a Same-Day Product and the Student does not collect it at the specified time, the Transaction may be deemed completed and non-refundable, provided that the product has actually been prepared, that its nature and collection time were clearly stated before the purchase, and that the failure to collect the product was not due to an error by the Canteen, the School, or the Platform.
If, however, the Canteen fails to prepare the order or is unable to deliver it for a reason attributable to the Canteen, the order shall be cancelled and its value refunded. Non-perishable products shall be subject to the published exchange and refund policy, in accordance with applicable laws and regulations.
Article 7: Obligations of the School and Canteen and Prohibited Products
The School shall, within the scope of its role and responsibilities, cooperate in verifying Student information and linking Students to the correct Accounts, provide the operational environment necessary for the use of the Platform within the School, exercise administrative supervision over the Canteen in accordance with the relationship between them, notify the Company of any changes that may affect the provision of the Services, and cooperate in handling complaints relating to the collection of products or incidents occurring within the School.
The Canteen shall obtain and maintain all necessary licenses and approvals, comply with the health and food requirements and instructions applicable to school canteens, ensure the safety and suitability of products and their proper storage and preparation, provide accurate and clear descriptions of the products, disclose their final prices and any taxes and fees included therein, update their availability status, prepare and deliver orders on time, and handle refund requests relating to product quality, safety, or non-conformity with the description.
The Canteen and the School shall also refrain from using the Personal Data of Parents or Legal Guardians or Students for marketing or operational purposes unrelated to the Services without a lawful basis, and shall not place unauthorized advertising materials or contact details within products. They shall also cooperate with the Company and the competent authorities in handling complaints and inquiries.
The display or sale of unauthorized, expired, damaged, adulterated, counterfeit, stolen, or untraceable products is prohibited, as is the display or sale of products that pose a risk to Students’ health, are prohibited by the School or educational or health authorities, or have been ordered to be withdrawn or prohibited from circulation by a governmental authority. The Company may remove a product, suspend the Store, or suspend the Account where it suspects a violation of these provisions.
Article 8: Fees, Taxes and Service Providers
The Company may charge fees for certain Services, including the issuance or replacement of a School Payment Method, balance top-ups, or additional Services, provided that such fees are disclosed to the User before the relevant Service is provided where they are payable by the User. The Company may amend existing fees or introduce new fees after notifying the User in accordance with applicable laws and regulations and these Terms and Conditions.
Each Canteen or Store shall be responsible for determining the prices of its products, indicating whether such prices include Value Added Tax, fulfilling its tax obligations, and issuing any invoices or documents required by applicable laws and regulations. The Company shall not be responsible for any taxes or fees payable by the Canteen or the School as a result of the sale of their products or services.
The Company may engage Payment Service Providers, hosting providers, telecommunications providers, technical support providers, or other third parties. The User acknowledges that certain Services depend on systems operated by such third parties and may also be subject to their terms and policies, to the extent that such terms and policies do not conflict with applicable laws and regulations or these Terms and Conditions.
Article 9: Disputes, Refunds and Complaints
The User shall review the transaction history and notify the Company of any disputed Transaction within thirty days from the date on which it appears in the Account, without prejudice to any longer period prescribed by applicable laws and regulations. The dispute shall include the Transaction number, the reason for the dispute, and any supporting documents, and the Company or the Payment Service Provider may request additional information for verification purposes.
The submission of a dispute shall not automatically cancel the Transaction or suspend the remaining Services associated with the Account. The dispute shall be reviewed in cooperation with the Canteen, the School, or the Payment Service Provider, depending on its nature. If a technical error, duplicate debit, or failure to complete the Transaction is established, the amount shall be refunded in accordance with the applicable mechanism. If the Transaction is found to be valid, the dispute may be rejected and the outcome shall be explained to the User.
The value of the Transaction may be refunded where an amount is deducted without completion of the Transaction, where a duplicate debit occurs, where the product is unavailable or not prepared, where a damaged, unfit, or misdescribed product is delivered, where the order is cancelled by the Canteen or the School, or in any other case required by applicable laws and regulations.
A refund shall not be due merely because the User changes their mind, where the product has been consumed, where the User decides not to purchase a product that has been specially prepared for them, where a Same-Day Product is not collected after it has been prepared and the applicable conditions have been satisfied, or where the Transaction is established to be valid and there is no error, defect, or violation, without prejudice to any right to a refund provided under applicable laws and regulations.
Complaints shall be submitted by email to support@fosshati.com.sa, together with the User’s details, the Transaction number, a description of the matter, and any supporting documents. The Company shall review the refund request or complaint, refer it to the relevant party, and provide an initial response within five Business Days from the date on which all required information and documents are complete. This period may be extended where the request requires verification with the School, the Canteen, the Payment Service Provider, or any other relevant party, provided that the User is notified accordingly.
Any amount due for refund shall be returned to the original payment method where the refund relates to a balance top-up Transaction and where this is possible in accordance with the procedures of the Payment Service Provider. Where the refund relates to a purchase Transaction paid from the Electronic Balance, the amount shall be returned to the Wallet balance, unless otherwise required by applicable laws and regulations or the nature of the Transaction.
Article 10: Suspension, Termination and Closure of the Account
The Company may suspend the Account, restrict its Services, disable the School Payment Method, or terminate the Account where fraud or unauthorized use is suspected, identity verification has not been completed, inaccurate information has been provided, these Terms and Conditions have been violated, an attempt has been made to compromise the Platform, prohibited products have been offered, the User has failed to cooperate in providing the required information, or pursuant to a request issued by a competent judicial or governmental authority.
The suspension shall remain in effect until the verification process has been completed and the reason for the suspension has been resolved, and such suspension shall not affect any rights, obligations, or Transactions arising before the suspension.
The User may request closure of the Account through the approved channels, and the Account shall not be finally closed until all outstanding Transactions, disputes, and amounts due have been settled. The Company may also suspend inactive Accounts after notifying the User, without affecting the balance or any financial rights associated with the Account.
Any remaining balance upon closure shall be handled according to its nature, the policy of the Payment Service Provider, and applicable laws and regulations. The Company may retain Transaction records and other necessary data for the legally prescribed retention period or for the purposes of handling claims and preventing fraud. The provisions relating to data, intellectual property, liability, and dispute resolution shall survive the closure of the Account.
Article 11: Prohibited Uses and Intellectual Property
The User is prohibited from using the Platform for any unlawful purpose, impersonating another person, circumventing spending limits or verification procedures, carrying out fictitious or fraudulent Transactions, gaining unauthorized access to Accounts or databases, disrupting the Platform or testing its vulnerabilities, or using automated tools to collect data without authorization.
The User is also prohibited from copying, modifying, disassembling, or reverse engineering the Platform, attempting to extract its source code or algorithms, or using its content, trademarks, or any part thereof in a manner that infringes the rights of the Company or any third party.
All intellectual property rights relating to the Platform, its software, designs, databases, logos, trademarks, and content are owned by or licensed to the Company. The User is granted a limited, non-exclusive, and non-transferable right to use the Platform for the duration of the User’s Account.
The Canteen and the School shall retain their respective rights in the trademarks and content they provide, while granting the Company a limited license to use and display such trademarks and content to the extent necessary to provide the Services.
Article 12: Data Protection and Statistical Information
The Company Processes Personal Data in accordance with applicable laws and regulations and the Privacy Policy, which forms an integral part of these Terms and Conditions. The Parent or Legal Guardian acknowledges that they are authorized to provide the Student’s Personal Data and link it to their Account to the extent necessary for the provision of the Services.
Depending on the nature of the Service, the Personal Data that the Company may collect or Process may include the name, username, National ID number or Iqama number where applicable, date of birth, mobile number, email address, address, profile photograph where uploaded by the User, Parent or Legal Guardian and Student information, School name, purchase and Transaction history, device data, and Internet Protocol (IP) address.
Personal Data is used to create the Account, operate the Wallet, process payments and purchases, link the Parent or Legal Guardian to the Student, communicate with the User, send Service-related notifications, improve the performance of the Platform, prepare operational reports, prevent fraud, and comply with legal and regulatory obligations.
Relevant Personal Data may be made available to the School attended by the Student to the extent necessary to operate the school canteen Services, and each School’s access shall be limited to the Personal Data of its own Students and their Parents or Legal Guardians. Technical Service Providers and Payment Service Providers may also Process Personal Data to the extent necessary to provide Services on behalf of the Company and in accordance with the Privacy Policy and applicable laws and regulations.
Personal Data and Transaction records may be retained for the period necessary to comply with legal and regulatory obligations, handle complaints and disputes, prevent fraud, and defend rights and claims.
The Company may also use aggregated, statistical, or anonymized information to improve the Platform, prepare operational reports, analyze ordering and purchasing patterns, assist Schools and Canteens with planning, and prevent fraud, provided that such information does not allow the User or Student to be identified, directly or indirectly.
In accordance with applicable laws and regulations, the User may request access to their Personal Data, request that it be updated or corrected, request its deletion where deletion is legally permitted, withdraw consent where consent is the basis for Processing, or submit a complaint regarding the Processing of their Personal Data, through the approved communication channels.
The Platform uses cookies, device identifiers, or similar technologies necessary to operate the Services, store User preferences, improve performance, and analyze use of the Platform, in accordance with the Privacy Policy and the settings and options available to the User.
Article 13: Information Security
The Company shall implement appropriate technical and organizational measures to protect data and systems against unauthorized access, use, Disclosure, alteration, or loss, taking into account the nature of the data and the level of risk.
Such measures may include, as appropriate, encrypting communications using approved security protocols such as TLS/HTTPS, encrypting Personal Data, logging activities, monitoring systems, performing periodic backups, managing and restricting access permissions, and reviewing and responding to security incidents.
These measures do not constitute an absolute guarantee that no security incident will occur. However, the Company shall exercise reasonable care and take appropriate measures to mitigate risks and address security incidents in accordance with applicable laws and regulations.
Article 14: Service Availability, Liability and Force Majeure
The Company shall exercise reasonable care in operating the Platform and maintaining the continuity of the Services; however, it does not guarantee that the Services will be available without interruption or free from all errors. Certain Services may be temporarily suspended for maintenance, updates, or the handling of security incidents, and the Company will seek, where reasonably possible, to notify Users of planned maintenance that materially affects the Services.
Technical support shall be provided during the hours and through the channels announced by the Company, and the Company shall exercise reasonable care to restore the Services and data in the event of disruptions, without this constituting an absolute guarantee against data loss or the inability to restore data.
To the extent permitted by applicable laws and regulations, the Company shall not be liable for the quality, safety, or availability of products provided by the Canteen, or for losses resulting from the disclosure of login credentials, failure to report the loss of a School Payment Method, interruptions to internet, electricity, or telecommunications services, failures of the Payment Service Provider or hosting provider, the User providing inaccurate information, the Student failing to collect a product at the specified time, or the acts of the School, Canteen, or third parties.
Nothing in these Terms and Conditions shall exclude or limit any liability that may not lawfully be excluded or limited, and these Terms and Conditions shall not be construed as exempting the Company from liability arising from its fraud, gross negligence, or breach of any obligation from which liability may not legally be excluded.
The User, School, or Canteen, as applicable, shall indemnify the Company against direct damages, claims, and costs arising from a breach of these Terms and Conditions, unlawful use, the provision of inaccurate information, infringement of third-party rights, the sale of prohibited products, or misuse of data, provided that the breach, damage, and causal connection are established.
The Company shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including natural disasters, wars, epidemics, fires, floods, service outages, governmental decisions, and large-scale cyberattacks, provided that the Company shall use reasonable efforts to mitigate the effects of such event and resume the Services once the cause has ceased.
Article 15: Amendments to the Terms and Conditions and Notices
The Company may amend these Terms and Conditions to comply with legal, regulatory, operational, or technical requirements, or to introduce new Services, and the updated version shall be published through the Platform together with its effective date.
The User shall be notified of material amendments within an appropriate period before they take effect, unless the amendment is urgently required for legal, regulatory, or security reasons. Where an amendment requires the User’s explicit consent under applicable laws and regulations, the amended Service shall not apply before the required consent has been obtained. Continued use of the Platform after the amendments take effect shall constitute acceptance of such amendments where permitted under applicable laws and regulations.
The User agrees to receive notices and communications through the Application, email, SMS, or any other approved electronic means. Such notices shall take effect from the date on which they are sent or made available, unless otherwise provided under applicable laws and regulations. The User shall keep the contact details associated with the Account up to date.
Article 16: Governing Law and General Provisions
These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia. The parties shall seek to resolve amicably any dispute arising out of these Terms and Conditions within thirty days from the date of written notice of the dispute. If an amicable settlement cannot be reached, jurisdiction shall vest in the competent judicial authority within the Kingdom of Saudi Arabia, unless otherwise provided under applicable laws and regulations.
These Terms and Conditions, together with the Privacy Policy and the related policies, constitute the entire agreement governing the use of the Platform. If any provision thereof becomes invalid or unenforceable, this shall not affect the validity of the remaining provisions. Any delay by the Company in exercising any right shall not constitute a waiver of that right, and the User may not assign the Account or any rights thereunder to any third party without the Company’s consent.
If these Terms and Conditions are translated into any other language, the Arabic version shall prevail in the event of any discrepancy.
Contact Information
Email: support@fosshati.com.sa Telephone: +966505899699